Privacy Policy

Effective date: 16 April 2025

First Tech Hub Solutions ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform in any way.

Please read this Privacy Policy carefully. If you do not agree with any terms, please do not use our platform.

1. Information We Collect

a. Personal Information. When you register for a course, fill out a form, or communicate with us, we may collect personal information such as:

• Full Name
• Email Address
• Phone Number
• Social Media Handles
• City/State of Residence
• Educational or Professional Background

b. Course Interaction Data. We collect data related to your activities on our platform including:

• Attendance
• Assignment submissions
• Quiz and exam results
• Course completion status
• Feedback forms

c. Technical Data. Our system may automatically collect:

• IP address
• Device type
• Browser type
• Date and time of access

d. Payment Data. Payments are processed securely by Paystack. We receive your payment reference, amount and the email used for payment. We never see or store your card details.

2. How We Use Your Information

• To provide access to training programs and resources
• To send course-related updates and reminders
• To issue and verify certificates
• To respond to your questions and inquiries
• To analyze engagement and improve course delivery
• To notify you of future courses, opportunities, and updates
• For administrative or legal purposes when necessary

3. Certificate Verification

All issued certificates are stored in a secure digital format. Users, employers, or third parties may verify certificate authenticity via a unique verification link printed on the certificate. Only basic identifying information and course completion status will be shared via the portal.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data:

• With instructors or partners involved in your training
• With service providers (like payment processors and email delivery platforms)
• To comply with legal obligations (if required by law)

5. How We Protect Your Information

We implement security measures to protect your personal information, including:

• Secured hosting environments
• Access controls for administrators
• Regular backups and updates
• Password-protected systems and tools

However, no online platform is 100% secure. We cannot guarantee absolute security, but we are committed to safeguarding your data to the best of our ability.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct or update your information
• Request deletion of your data (where applicable)
• Withdraw consent from marketing communication

To exercise any of these rights, please contact us at the email below.

7. Data Retention

We retain your data only for as long as necessary:

• For the purposes outlined in this policy
• To comply with legal, academic, or operational requirements
• Certificate verification data may be stored indefinitely for recordkeeping and validation

8. Children's Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and the "Effective Date" will be updated. Continued use of our services means you agree to the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact First Tech Hub Solutions at firsttechhub1@gmail.com.

Signed, Management